No Feedback, No refund, No apology. Just bad customer service

As I said on my previous review Capitec has absolutely no sense of urgency, I contacted them on 11 March 2020 about an expiry date on my card, I got a reply from ASH Naidoo that I should go to a branch and have a new card as if it's my fault I was issued a card without an expiry date, I refused because I needed to make an online payment at that moment but she still said I must go to a branch and get a new card she would rather refund the card replacement fee. on 13 March 2020 I went to a branch in Kuruman to get the new card, the guy who assisted me also saw that there was no card no or expiry date in the card. He proceeded with the new card, made sure both card no and expiry date were on the new card. Great experience with him.

On the same date I emailed ASH Naidoo again to tell her that I have been issued a new card now she must action the refund of the replacement fee. ASH rep**** and the matter is escalated and I would get feedback soon, Saturday I email ASH and say I STILL DON'T HAVE MY REFUND OR FEEDBACK. There was no reply then I wrote a review on 17 March 2020 complaining about their service then I got a call on 18 March 2020 from their complains department also a reply from ASH saying the matter has been escalated and refund will be done soon.

The lady who called me from their complains department asked me what Happened I told her everything and she said it will be investigated and I would get feedback within 5days, Further more she said the refund will be done same day and the money should reflect on 19th March and she or someone from her department will contact me for a follow up to see if I got the refund. There was no refund or feedback until now. She said normally they call and apologize for their wrong doing or delay but till no one has called to apologize or update me.

As I said no sense of Urgency, I still don't have my refund or feedback. I regret opening an account with capitec. And I would not recommend it for anyone. ASH NAIDOO Work on your customer service. CAPITEC BANK Practice what you preach.