NO FEEDBACK, NO CARD , NO FINGER PRINTS, NO HELP, NO INTERNET BANKING

IVE BEEN TO CAPITEC 2 WEEKENDS IN A ROW TO GET A CARD, BRANCH UNABLE TO TAKE MY FINGER PRINTS AND CANT TELL ME WHY, NO FEEDBACK GIVEN EITHER JUST TOLD ITS AN IT ISSUE.... CALL THE CALL CENTRE NUMEROUS TIMES FOR ASSISTANCE, NO LUCK. THIS IS FRUSTRATING. CANT USED THE CAPITEC APP ON A HUAWEI P40LITE, CANT ACCESS INTERNET BANKING BECAUSE YOU NEED THE APP... CANT GET A TOKEN BECAUSE THE BANK CANT TAKE MY FINGER PRINTS!!! AS A NEW CLIENT THIS IS SO DISHEARTENING, PLEASE JUST CANCEL MY REQUEST TO JOIN OR HAVE AN ACCOUNT WITH YOUR BANK!!!!!