no feedback given

i paid of two of my capitec accounts, however when i checked on my transunion credit report , i found that the personal loan still had a balance owing but the revolving credit facility was closed, i then called Capitec bank customer services to inform them of my situation they advised that it would take about seven working days to resolve. after about the 8th working day i called again to the customers department gave them a reference number as i realized that the matter was not revolved, they advised that i go to the branch and send my credit report in order for them to do the necessary investigation, which i did and this lady from the Kempton square branch (kempton park) informed me that she will give me feedback after 7 to 14 working days... to date i have not received feedback from Capitec and my query is still not solved,,,, poor service when it comes to out of the norm queries...i really hope someone we assist me with this query... some time as it is affecting my credit score... ad its unfortunate that transunion one of the biggest credit bureaus, is the only ITC company that seems to have this information incorrectly.