RF
Rumilda F
1 reviews | Active since Jun 2018
08 Nov 2023, 17:45
No feedback from client care, they just blame the client
I have sent an email to client care about my funeral policy constantly showing in arrears. The last debit order went off on the 1st of November. Even after that it shows that it's in arrears with one month which I know is not true. Can this be investigated and get back to me please. Otherwise I need to complain to a higher authority.
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Replies (2)
Capitec Bank's replyOfficial
08 Nov 2023, 20:03 Good day Rumilda
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Ban
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Ban
Capitec Bank's reply08 Nov 2023, 20:03
Official
Good day Rumilda
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Ban
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Ban
RF
Rumilda F's updateReviewer Update
09 Nov 2023, 14:10Hi, apparently someone tried to call but the call was so quick it didn't even have time to ring by me. Please ask them to call back and not send me nonsense of me calling them. Also the app shows I'm in arrears for September month. But I have made payment on the app for September on the 30th of September. Strange the money was deducted but it was never rectified. And October and November there was a debit order. Please have this sorted out ASAP cause I'm not going to take this nonsense
RF
Rumilda F's update09 Nov 2023, 14:10
Reviewer Update
Hi, apparently someone tried to call but the call was so quick it didn't even have time to ring by me. Please ask them to call back and not send me nonsense of me calling them. Also the app shows I'm in arrears for September month. But I have made payment on the app for September on the 30th of September. Strange the money was deducted but it was never rectified. And October and November there was a debit order. Please have this sorted out ASAP cause I'm not going to take this nonsense