No feedback from Capitec on non delivery of licence disc.

Very poor service from Capitec. Did a vehicle licence renewal on 8th of June and 9 days later haven't received anything. I have spoken to Thea Mentu and Shaunelle Truter who gave a generic answer that it takes 3-5 working days yet it's been 6 working days already. It's the first time I have used capitec for this service and it will definitely be the last. The customer service from capitec has really gone down the drain.