AT
Andiswa T

1 reviews | Active since Oct 2011

20 May 2016, 13:23

NO FEEDBACK FROM CAPITEC BANK

<p>ON THE 16TH OF MARCH I MADE A CELLPHONE PAYMENT TO AN INCORRECT NO. THE NUMBER THAT I WAS SUPPOSE TO USE AND THIS INCORRECT NO. ARE THE SAME ONLY THE LAST DIGGIT WHICH IS DIFFERENT. AFTER I REALISED I THEN WENT TO BANK TO ASK THEM TO REVERSE THE FUNDS, BUT IT WAS ALREADY WITHDRAWN BY THE RECIEVER. I ASKED THEM TO CONTACT THEIR CLIENT AND ASKED HIM TO RETURN THE MONEY, WHICH I DO NOT KNOW WHAT WAS THE OUT COME. I THEN A MONTH LATER I CALLED THIS PERSON AND HE REUSFUSED TO RETURN THE MONEY AND REFER ME BACK TO CAPITEC BANK. ALL I NEED TO KNOW WHAT WAS THE AGREEMENT BETWEEN THEM, AS THIS PERSON TELLS ME THAT HE HAD AN ARRANGEMENT WITH CAPITEC.</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply26 May 2016, 07:14
Official

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank