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sipho C
1 reviews | Active since Feb 2010
24 Aug 2019, 07:54
No feedback for unauthorised online purchase after almost 1 month since reporting the incident.
An unauthorised online purchase was made using my capitec card on the 2nd of August and I immediately called capitec to have the money reversed. I was given a reference for the call and told that capitec would investigate the matter. It's the 24th of August today and I have not received any feedback despite going to the bank to follow up.
Your service is shocking and I have no reason to trust you with my money.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
26 Aug 2019, 09:03I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Aug 2019, 09:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
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sipho C's updateReviewer Update
03 Sept 2019, 22:13See! This is what I am talking about, 5 working days have come and passed since Capitec's comment. Not a peep from Capitec. Is ANYTHING being done? ANYTHING at all? Again this incident happened on the 2nd of August...Today is the 3rd of September.
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sipho C's update03 Sept 2019, 22:13
Reviewer Update
See! This is what I am talking about, 5 working days have come and passed since Capitec's comment. Not a peep from Capitec. Is ANYTHING being done? ANYTHING at all? Again this incident happened on the 2nd of August...Today is the 3rd of September.
Capitec Bank's replyOfficial
10 Sept 2019, 12:30Hi Sipho
We have been trying to reach you, but to no avail. Kindly call Complaints on ***or advise of a number we can reach you on?
Kind regards
Capitec Bank
We have been trying to reach you, but to no avail. Kindly call Complaints on ***or advise of a number we can reach you on?
Kind regards
Capitec Bank
Capitec Bank's reply10 Sept 2019, 12:30
Official
Hi Sipho
We have been trying to reach you, but to no avail. Kindly call Complaints on ***or advise of a number we can reach you on?
Kind regards
Capitec Bank
We have been trying to reach you, but to no avail. Kindly call Complaints on ***or advise of a number we can reach you on?
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
10 Sept 2019, 13:05Hi Sipho
Thank you for returning our call and providing us with an opportunity to assist.
Kind regards
Capitec Bank
Thank you for returning our call and providing us with an opportunity to assist.
Kind regards
Capitec Bank
Capitec Bank's reply10 Sept 2019, 13:05
Official
Hi Sipho
Thank you for returning our call and providing us with an opportunity to assist.
Kind regards
Capitec Bank
Thank you for returning our call and providing us with an opportunity to assist.
Kind regards
Capitec Bank