No feedback for personal loan application

On the 26th of February, I've app**** for a personal loan online.

I was pre approved and advised to send documentation via sms.

I then contact the new applications department to request for the email I needed to forward the documents to and spoke to Asanda.

She provided me with the details via sms and I emailed the necessary on the same day.

Now I continously receive smses stating that they've received my credit enquiry however can't get hold of me to complete. Then on Wednesday I phoned capitec again to follow up and spoke to a friendly lady whom requested for me to advise whom I spoke to regarding my application. I then said Asanda, she asked me to hold on and then came back stating that she was unavailable but I can leave a message.

No phone call or email after that.

Once again the next day, I follow up and speak to female named Jessica.

I advise once again why I'm contacting them and once again, Asanda is unavailable.

I leave my details and message, requesting for a call back or email however nothing was received.

All I want to know is the outcome of my application.. I am really tired of looking for an agent whom is unwilling to even provide feedback.

This is the first time I've ever experienced this from a financial institution.

I'm really disappointed.