No feedback even now

Good Day, I am not satisfied with the service I got from Capitec one of the consulted has called me, she said that they are still investigating further, this happened last week, so far I haven’t heard anything from them and I want my money back, how do I trust your company when we keep on losing our money in our banks, I have a lot to deal with not this cause I trust that when you put money on our banks is safe but not anymore.