CK
Cindi K
1 reviews | Active since Aug 2016
17 Aug 2020, 12:14
No feedback
If there was an option to choose a no start i will make use of that, you do not deserve any star. i wrote an email on the 5th of August with no reply, again on the 10th of August and another one on the 13th of August. The emails have been sent to ***. Is this the way to treat your clients?
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Replies (2)
Capitec Bank's replyOfficial
17 Aug 2020, 15:26I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Aug 2020, 15:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
CK
Cindi K's updateReviewer Update
20 Aug 2020, 12:02So i must wait a month just to get feedback. 2 weeks before escalating this and now five WORKING days, which is falls on the 2 weeks. A MONTH, Really!
CK
Cindi K's update20 Aug 2020, 12:02
Reviewer Update
So i must wait a month just to get feedback. 2 weeks before escalating this and now five WORKING days, which is falls on the 2 weeks. A MONTH, Really!