No Feedback, Document Not Processsed & Unprosceesed Transaction

I'm so disappointed at you guys on Thursday 19/01/2023 I recieved an regular payment, 20 minutes after the money was on hold, I called capitec numerous times until I got help from the ***** department, the fruad department asked me to request and proof of payment from the sender. I got the PDF and emailed it to the person who helped me who is Didintle Mokushane who works at the fruad department, and ever since I haven't got any feedback, when I call capitec they say there is no incident under my name, which is worrying because last time I checked they gave me a reference number for the case I opened, and now when I try to get that reference number on your WhatsApp platform it says "No incidents reported in the last 90 days" which is awkward for me because you did gave me and yet you say I don't have any incident.

What I know is that this matter was forwarded to the ***** department of Capitec, and now its the 5th day and the money is still not reflecting in my account, when I go to the App it says unprosceesed transaction.

I really do not understand how you guys treat us as your clients we give you all the necessary documents and yet still you guys say I haven't opened any reports under my account.

Please help out guys I can't even sleep properly beacsue of you guys, we are your clients you should put us first because without us there is no business for you guys.

Would really appreciate your feedback ASAP