No feedback and very Bad attitude

On the 2203/2015 I went to the branch to apply for a personal loan and Capitec system could not find my employer. Thato said she will send the request employer creation for them to create the employer so I can be able to continue with the application, and she said she will call me on the 24/03/2015. But she did not, I went back to the branch again on the 04/04/2015 and sent another request and she said she will call me on the 08/04/2015 because of the holidays in between till today nothing from her. I called the branch now and she's giving me bad attitude and said the department haven't rep****. The she said I must send the request my self to [Email Removed] because they cannot be contacted. I am very angry and the service I received is very very bad. I will close all my account and my husbands because the bad service I received.