jS
john S
1 reviews | Active since Nov 2012
11 Feb 2016, 09:07
No feedback and response
I am working overseas,and my account was frozen.I sent numerous e-mails to relevant departments,but no one is interested in helping me.I called the call center more than three times from overseas.I have spent more than R500 on telephone conversations with them.Every time they tell me it has been escalated.I have so many incident numbers: ***7, ***4.No one seems to care.Please help.
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Capitec Bank's replyOfficial
11 Feb 2016, 12:09Hello johnpc smit,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Capitec Bank's reply11 Feb 2016, 12:09
Official
Hello johnpc smit,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Please accept our apologies for the poor service experience you had!
Feedback will be provided within 2 working days, and I trust that this situation will be resolved to your satisfaction.
Roxanne Pridgeon
Complaints Management: Capitec Bank