No feedback after initial e-mail

I am the owner of a Capitec Bank account. I relocated out of South Africa 2 years ago and have still been transacting on my account using their internet banking (1st version). last month i discovered that my internet banking is no longer working and that all statements and transactions must be done with the assistance of the client call centre. after the initial request I received 1 return e-mail from Chris Scholtz and then no more. Now it is just silence. <br> <br> If you are looking to deal with a bank and use their call centre - DO NOT CONSIDER CAPITEC BANK