LC
Louis C
1 reviews | Active since May 2010
11 Jan 2018, 12:26
No Feedback
Good Day Sir/Madam,
My account ********** 629 was put on hold on 23 December 2017 due to funds that were paid into account which were later on reported as ***** however from my side I have proof of transaction. I do not have a problem with Capitec doing their investigation and placing the funds under investigation on hold rather than placing my entire account onhold.
I have been to the branch one (Mall of Africa) and they advised me that they can not remove the hold on the account, until they get a court order from the person that raised the complaint which they do not know when it is going to happen, I do not understand why the entire account was onhold whilst a smaller portion of my balance was under investigation. The hold on my account has affected my day to day transactions.
Can someone assist.
Regards, Louis Chifamba
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
11 Jan 2018, 12:51I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply11 Jan 2018, 12:51
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Keshia Nomdo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
LC
Louis C's updateReviewer Update
11 Jan 2018, 12:53Thanks you for the response, looking forward to a resolution of this matter.
Regards,
LC
Louis C's update11 Jan 2018, 12:53
Reviewer Update
Thanks you for the response, looking forward to a resolution of this matter.
Regards,
LC
Louis C's updateReviewer Update
23 Jan 2018, 15:1612 days gone after my complain and still not proper response from Capitec. Please advise what is going on with my account in total it is now a month and my account is still on hold and no one giving me a resolution. The Lady Lucia Dlamini- Forensics Investigator requested documents more than a week ago and still no feedback from her. This is really irritating because my entire account is on hold affecting my day to day transaction and suffering losses on my side without compensation from Capitec. Can someone resolve this issue as a matter of urgency.
LC
Louis C's update23 Jan 2018, 15:16
Reviewer Update
12 days gone after my complain and still not proper response from Capitec. Please advise what is going on with my account in total it is now a month and my account is still on hold and no one giving me a resolution. The Lady Lucia Dlamini- Forensics Investigator requested documents more than a week ago and still no feedback from her. This is really irritating because my entire account is on hold affecting my day to day transaction and suffering losses on my side without compensation from Capitec. Can someone resolve this issue as a matter of urgency.
LC
Louis C's updateReviewer Update
22 Mar 2018, 10:17More than 2 months no response
LC
Louis C's update22 Mar 2018, 10:17
Reviewer Update
More than 2 months no response