TH
Thobile H

1 reviews | Active since Feb 2015

04 Feb 2015, 15:28

No feedback

I'm beyond ****ed off with the service received from Capitec, They called once left a message for me to call them back, I've called them back 20 times no one answers you call the Call Centre and people there are not trained how to handle customers, when answering the phones they forget they answering the company's phone and think they are answering their phones.<br> <br> What ****es me even more is because I am still going to pay for this service.<br> <br> Can somebody please call me

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Feb 2015, 16:30
Official
Hello tbzizo,

Please accept our apologies for the poor service experience you had!

Richard Sofisa will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.

Bianca Pieterse
Complaint Administrator
Capitec Bank

Best regards,