No feedbac****!

<p>I was retrenched mid April, and had a personal loan with Capitec. As the loan was covered by insurance, I submitted a claim. They then came back to me to say my claim was denied as I took voluntary retrenchment, that was NOT the case. After explaining this, they told me to get a letter from my employer stating that. I then submiteed the letter, only to beyold that I need my employer to fill in a retrenchment assesment form. This form was never asked for when I first submitted claim??? I then had form filled in, and e-mailed it to my local branch, Knysna, as they said they will foward it to the claims department..... This was on the 15th of August. I have not hard a word from them since. Today i phoned the claims department to find out what was happening, only to be told they have not recieved my retrenchment assesment form?????? Really????? and no one had the decency to phone me????? In the meantime I am being left to pay the loan!!!!!!!!! Disgusting service!!! Why wasnt my form fowarded???? </p>