NO EMPATHY OR SYMPATHY OR ASSISTANCE

Have app**** for payment Holiday on personal loan account due to business closed on lockdown and was told will be assisted for 1 month thereafter I must call again to make new arrangement. Have send through retrenchment documents and was told can still take 2 months to finalize and I am still liable for paying the account and that the account is now in arrears ???? What do we pay the INSURANCE for then???Now my credit record are going to be effected and I have not even received UIF as yet so how am I supposed to pay them if I can not even support myself at this stage ??? They have no sympathy at all. Just say you are liable for your account, and this after me paying my loan loyal each and every month on time before the lockdown happened.