No empathy or sympathy for *****ulent transactions on account

Less than 1 star. My wife's account had *****ulent activity happening on it and they assisted ok and then she wanted to change her surname and we couldn't due to not having a marriage certificate original which was sitting at the embassy in JHB for documents so we can leave for China in 2 months. They were adamant that we needed the original and we can get another original and come back???? Does Capitec know what home affairs is like to just get another copy of a document.

Anyway we have closed all of our accounts with Capitec Ilanga Mall following the visit today