DN
Dumisani N

1 reviews | Active since Dec 2015

28 Aug 2017, 12:55

No empathy, No money, No nothing!!!

I was hijacked on the 11th of August, during the hijack the ********* forced me to give them my bank accounts pin numbers as they had my wallet with all my bank cards. fearing for my life and the person that I was held hostage with, i gave them...they withdrew money from all accounts amounting to R11 500, From my ABSA account they took R9000, Capitec R2000 and FNB R500. After cancelling my cards i went to all three banks with a case number to report the incident. FNB and ABSA later requested a Police Affidavid, I sent it and on the very same day the money that was ****** from me was returned and also the bank charges on the withdrawals. On the sleeping end Capitec rejected my claim as telling me that they do not refund unauthorised withdrawals if there was a card and a pin involved. I am dissapointed in them, the rating companies on banks should reconsider that part of this pathetic bank before they give tittles. Thanks to ABSA and FNB...

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Replies (1)
Capitec Bank
Capitec Bank's reply29 Aug 2017, 08:07
Official

I acknowledge your posting, and have referred it to Jacqui Radyn for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank