NO empathy

Why are you changing me fees, at a time of covid when I have NO work,No uif NO MONEY.I plan to close all my accounts with Capitec as soon as I am on my feet financially again. Very dissapointed with your service and call centre staff. After going into Tokai branch and holding for 20 minutes to be assited by Customer service, which was a waste of time, sending a msg to the number for them to call, another failure to assist me. They not willing to make allowance for a lesser payment on my creditcard, but have now informed me that my insurance on the card have falling away,even tho they have received payment. SHOCKING.