No email support, no feedback on complaints. bank has become unusable.

Sent an email to *** on 8/10/2023 and still no answer to my email even though it's been almost 5 months waiting for a response.

No follow up with me on solving my significant issue (pay shap) with the Capitec banking app which is costing me a lot more in bank fees which Capitec will never compensate me for... Been having the issue for possibly longer than a month and Capitec just don't fix it or even get back to me with feedback.

Reference number: ***

Terrible communication between branches and technical support where I as a customer can't speak to technical support directly and have them use team viewer to see the app braking bug with pay shap.

I'm at a point where Capitec had become unusable as a bank.