No electricity token number received
No electricity tokens received
Last night I purchased an electricity token on my mobile app. Just as I was about to receive the token number the app froze. Restarted my mobile app and the money was paid but no token number received and no token number on my purchase history.
Waited whole day for it and no refund or token number received yet...!
This is outrageous from a bank claiming to be the best bank in the country and 'saving' money.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
26 Jul 2019, 10:44I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply26 Jul 2019, 10:44
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
31 Jul 2019, 10:52Good day
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply31 Jul 2019, 10:52
Official
Good day
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank
I confirm the matter has been dealt with and resolved.
Kind regards
Complaint Management
Capitec Bank