NO effort to recall and then charging for it too!! REF ***2

<p>It is to my disgust and dismay to deal with a bank that apparantly can not recall fund????</p> <p> </p> <p>Firstly I went to you Meyerton branch on the 25th of November , when I enquired and wanted to see the branch manager, but instead I was told to phone the call centre. I spoke to Keegan. He said that the funds could be recalled and a fee of R106 wil be debited to the account. BUT HE NEVER SAID THAT IF THE REQUEST IS NOT SUCCESFUL that the fee will still be debited. Frankly he never mentioned that there is a possibility!! Go and listen to the recording!</p> <p> </p> <p>My 81 year old mother, that I am sure you can see what her birthdate is on her account, is in a state! </p> <p>These are funds she needs. Yes, I don't have the official signing powers because my mum has been in and out of hospital and in frail care centres for the past 2 years! So it is not just get in my car and take her to a branch!</p> <p> </p> <p>So what are you going t do about this?? WHY can you not recall the funds...you are a bank aren't you???</p> <p>I will not leave it here. Firstly because of the lack of info and secondly because you take money from a pensioner and do not deliver! </p> <p> </p> <p>These funds better be back in the account by tomorrow, 6th December, or I WILL go to the ombudsman, the newspapers and I will get hold of your CEO too! Believe me I have done it before. </p> <p> </p> <p>Get one of you branch managers to visit my mum at the RANDVAAL OLD AGE home in their frail care centre, let me know when to be there to organize signing powers....That is what REAL bankers do that care!</p> <p> </p> <p>Right now she feels YOU are steeling her money....</p> <p> </p> <p>So what is it going to be???</p> <p> </p> <p> </p> <p> </p>