JM
John M

1 reviews | Active since Aug 2020

03 Aug 2020, 11:16

No deposit function is available all the Polokwane branches

All the Polokwane branches are in active, because some of us wanted to deposit and no branch or ATM was available for the deposit service and all four branches do not allow Walk in when a person is supposed to deposit money. I'm a capitec client but I'm very dissatisfied by the level of service I received at all the Polokwane branches.

0
Replies (2)
Capitec Bank
Capitec Bank's reply03 Aug 2020, 11:41
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply05 Aug 2020, 09:18
Official
Good day John

The matter has been resolved and closed.

Kind regards
Capitec Bank