No customer service whatsoever, worst experience

I took a credit card with Capitec in November and maxed it in December. The debit order of 2900 went off on the 27th of December, fine. On the 2nd of January my card was charged R 694 interest for purchases and another R 585 interest charged for Withdrawals including the monthly fees.

I phoned customer care and spoke to Thandeka who transferred my call to Snethemba and she transferred me to Thobeka, Nita, Kagiso and Emelda. I was on the phone for more than 30 min and couldn't get assistance. They kept sending me from pillar to post and no one could explain how the fees came about.

I have already started the process of switching because I wanted to bank with them but no more. I'm even going to be closing my account because of their incompetence. Now I see why people on social media are always crying