No customer service on call

I do not call Capitec so often and if I have to call, than I have an important reason. I called to find out if my account was blocked, because I tried to make an online payment and I got twice an error message. I made my issue very clear in the begin. I got ask details to do an clarify which I do not have. Please do not confuse clients, if details are given, than the agent have already information. I advise the agent, that I could not understand her and told her, if I cannot understand her clear enough, I will not be able to answer additional questions. I have name and reference number. I tried a second call and I was told, that I can only call after 24-hours or I have to visit a branch. In this case thanks for wasting my time, because I still do not know that the issue is, and the reason why I called is, to clarify that all is fine, because Capitec blocked my card before and did not notify me during a time than I was overseas. I understand rules and this should be sorted in the first call in a clear English.