No customer service - No feed-back after 10 days

Item: Capitec Bank
Rating: 1
Author: J G

My debit card was blocked without no information provided to me. I logged a complain at the Cape Town Branch in Adderley Street/Riebeek Street , I have been waiting for 10 days with no feed-back. No customer service. This is not acceptable.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

18 Jan 2022, 06:56

Good day J

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply18 Jan 2022, 06:56

Official

Capitec Bank's replyOfficial

25 Feb 2022, 13:13

Hi JG

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply25 Feb 2022, 13:13

Official