LK
Lebogang K

1 reviews | Active since Nov 2021

04 Nov 2021, 12:12

No customer service

Had the worst experience at capitec at TRM the manager there is ride and doesn't care about capitec clients she has the nerve to tell treat my friend as if she had a disease or some kind of illness just because she touched a bottle of sanitizer that was next to the counter when u enter the bank a whole branch Manager that has no customer service am so dissapointed I think ur employees need more training and skills I will not recommend any of my friends or family to any capitec any more the Managers name is Khayelisha or something

0
Replies (2)
Capitec Bank
Capitec Bank's reply04 Nov 2021, 13:52
Official
Good day Lebogang

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank
Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:21
Official
Hi Lebogang 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank