FT
Framchesca T
1 reviews | Active since May 2020
14 May 2020, 11:55
No customer service and product delivery at all from Capitec bank and Telkom
I need help in getting a refund from Telkom and Capitec bank I purchased R150 airtime using my cellphone banking on the 5th of May 2020 and till today 14 May 2020 I haven’t received after calling both company call centre for a resolution but none helped solved my problem and they keep pushing blames at each other
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Replies (2)
Capitec Bank's replyOfficial
14 May 2020, 14:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply14 May 2020, 14:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
19 May 2020, 12:55Good day Framchesca T
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
Capitec Bank's reply19 May 2020, 12:55
Official
Good day Framchesca T
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank
As per our telephonic discussion, your matter has been resolved.
Should you require further assistance, kindly contact us directly.
Kind regards
Capitec Bank