No customer service

So I app**** for a credit card and was approved. Then I wanted to move my balance to the budget facility which is between 6 and 60 months. Mine only gives me the option of 24 months. I called their call centre to find out what could be the challenge. They kept transfering me from one consultant to the other until. I spoke to 4 different consultants and they kept saying so and so department handles that, when I'm transferred to so and so Department again I'm transferred. After 15 minutes of being transferred I gave up. I am frustrated as I don't know how I am going to be helped. I don't recommend this bank their consultant are clueless