No customer Service.

Miss/Mrs Mthembu were put on the line as a senior, from the word go this lady made a point to talk first and told what I have done wrong and that she will not help me and made it perfectly clear that she is in charge and what she says goes. Now as far as I know customer service comes with firstly greet the customer by name (since she had all my details already in front of her). Then u as consultant have compassion to find out from the customer what the problem is and how you can possibly assist. So after I have been bobarded with her ''strong personality'' or maybe she just had enough attitude I explained my scenario in more or less the same overpowering tone. She just did not care or care to listen or tried to understand or tried to help me. Then the accusation that I just want everything my way, the conversation is going nowhere is there anything else she can help me with. This was said so many times in such a short time. I suggested to her that maybe I should just move all my bussiness to a diffirent bank-she said that my comment will be noted in a very threatening way. I asked for a superior and were told that Lorisa Nade will get back to me maybe in 48 hrs. Really pathetic