NO CUSTOMER SERVICE

We started with the process of opening a business account on 2024/01/03. We received our Authorising Resolution, Business client account agreement and Account summary documentation on 2024/01/08. On 2024/01/09 I received an email with our temporary online banking password. Since then, after about 3 phone calls every day, branch visit, logging a complaint, I still didn't receive any further information regarding the account. Nobody phone me back. According to one of the consultants who assisted me at some stage, there is no identity for me. I wonder what about my partner. We don't have our username nor our account number. This is a useless situation. We will take all our business to FNB.