No customer Service

We are in Kuwait working and the Capitec account froze after phoning in to assist with the unlocking of the account as we tried to load a new beneficiary to assist paying the bills in South Africa we were told they cant assist and we have to go back to South Africa and go to a Capitec bank only the branch can assist us even after we answered all security questions correct . We tried calling the Branch and they just said sorry your problem you know you cant use Capitec outside of South Africa . We cant get even a number or any other section of Capitec to assist and we cant pay our bills in South Africa.