JB
Jadene B
1 reviews | Active since Apr 2019
29 Apr 2019, 11:39
NO CUSTOMER SERVICE
I have been trying to get hold of Capitec since friday morning. i am traveling abroad and my bag was ******. so i have no bank card, cash or phone. i have emailed and sent numerous facebook messages to them asking for any assistance and have not had 1 reply. I am now at the point of having to beg strangers for food to feed my child due to the lack of service ive gotten from Capitec. Honestly the worst service and uncompassionate bank ever.
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Replies (2)
Capitec Bank's replyOfficial
29 Apr 2019, 16:23I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply29 Apr 2019, 16:23
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
02 May 2019, 10:21Good day Miss Bigwood
Please accept my sincere apology for the horrible experience that you have had to gone through and for the delay in resolving your matter.
I do understand that our Service Recovery Team is currently in communication with you via email in order to have this matter resolved for. I trust that the matter will be resolved speedily, I will however keep an eye on your matter and inform you once everything has been finanlised.
Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank
Please accept my sincere apology for the horrible experience that you have had to gone through and for the delay in resolving your matter.
I do understand that our Service Recovery Team is currently in communication with you via email in order to have this matter resolved for. I trust that the matter will be resolved speedily, I will however keep an eye on your matter and inform you once everything has been finanlised.
Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank
Capitec Bank's reply02 May 2019, 10:21
Official
Good day Miss Bigwood
Please accept my sincere apology for the horrible experience that you have had to gone through and for the delay in resolving your matter.
I do understand that our Service Recovery Team is currently in communication with you via email in order to have this matter resolved for. I trust that the matter will be resolved speedily, I will however keep an eye on your matter and inform you once everything has been finanlised.
Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank
Please accept my sincere apology for the horrible experience that you have had to gone through and for the delay in resolving your matter.
I do understand that our Service Recovery Team is currently in communication with you via email in order to have this matter resolved for. I trust that the matter will be resolved speedily, I will however keep an eye on your matter and inform you once everything has been finanlised.
Kind regards
Keshia Nomdo
Complaint Management
Capitec Bank