rR
rossah R
1 reviews | Active since Jun 2016
04 Feb 2019, 16:58
NO CUSTOMER SERVICE
I WENT TO THE BRANCH TO REQUEST A SETTLEMENT LETTER FOR MY LOAN ACCOUNT, THEN I WAS TOLD TO MAKE A CALL AS SETTLEMENTS LETTERS ARE GIVEN OVER THE PHONE/SENT TO EMAIL. DID THAT, AND WAS TOLD TO GO TO THE BRANCH. WHEN I MENTIONED THAT I WENT TO THE BRANCH AND WAS TOLD TO CALL AND REQUEST IT, I WAS PUT ON HOLD FOREVER UNTIL I DECIDED TO PUT THE CALL DOWN.
FILTHY SERVICE.
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Replies (2)
Capitec Bank's replyOfficial
05 Feb 2019, 14:12I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply05 Feb 2019, 14:12
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
05 Feb 2019, 14:41Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
Capitec Bank's reply05 Feb 2019, 14:41
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank