No customer Satisfaction

<p>I went to withdraw money at Capitec ATM. My card didn't come back and R14000,00 was withdrawn from my account. I went to Capitec Branch same time to report the incident and was given a reference number. However, the bank refuses to refund the amount, saying that I must have known and reported immediately. I even sent my complaint applicaint to Ombudsman for Banking Services. The Bank cannot accept liability for the unauthorised transactions as these did not occur due to our system error. What kind of a bank is this?</p>