KR
Kelly R

1 reviews | Active since Apr 2013

13 Jul 2017, 19:17

No customer protection for ***** at Capitec

<p>I've been with Capitec almost since they opened. I have my business acc with them as well yet they dont help self employed at all as we're a ris**** Really??? Permanently employed get retrenched and fired everday in SA. I have a very constant record of where I withdraw money and the type of amounts. NEVER at any ATM. I've just found out my sons friend has been *****ing my card, obviously saw my pin when I sent my sn to Spar etc, and withdrawing at 2 ATMs at 2 garages, amounts of R90, R80 and R60 seconds after each other. R90 was withdrawn the one day 5x after each other. No smses are sent under R100. I'm told Capitec dont think its me as the Pin is known and dont think its suspicious that suddenly I withdraw R450 in amounts of R90 seconds after each other, paying a fee of R8,50 per transaction, when I could go to a Capitec ATM or Shoprite etc , pay less and make ONE withdrawal with a limit of R5000 per day. 3 or 4 times the transaction was declined due to insufficient funds. Surely I'd know theres no money in my account??. These withdrawals under R100 each and a few after each other have happened about 6 times since May. How can this not look suspicious??? Logic tells me somethings wrong but not to Capitec. Looks quite normal to them!!! So thanks to nobody notifying me I've lost R1350 incl fees!!! And because my bank gladly opens a business acc and accepts the thousands going through my 2 accounts every month, but wont give me a loan or credit card, I must battle along until my business is another year older. Time to give a bank who cares my business!!!! I'm disgusted in their explanation, pathetic</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Jul 2017, 08:28
Official

Good day Mrs le Roux

Please accept my sincere apologies for the late response due to a technical error we experienced.

Carmenita Fortune will take ownership of this investigation and will provide you with feedback urgently. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank