No customer loyalty or service

<p>We have an existing loan with Capitec and have been loyal clients. On Saturday we went into the Woodmead branch to see what we qualify for as we getting married and need some additional money. Currently we have not skipped a payment ever and have no other debt besides a credit card. The lady Priscilla had a terrible attitude when we got there but quickly lightened up when i sud just leave it and i will go somewhere else. She did a preliminary assesment with ALL 3 my fiancee's payslips and confirmed that we may qualify for R140 000.00 over 48 months, so R66 000.00 should be what will be paid into the bank when we do the application on Monday when we return as she said she need to confirmation of employment and we must bring her payslips that is printed correctly. We areed and left. On monday there was alot of up and down with employnent confirmation but it was done eventually and we left work EARLY to go and sort ou the loan. Got there and she started, I felt uncmfortable as she didnt look very confident in what she was doing and kept on asking other people to assist and they would direct her in the right direction. The loan then for SOME SYSTEM issue as per her, didnt generate a term BUT OFFER OF R104 000 .00 and a credit card with R2 000.00 limit but there was no term so it could not be issued. she called someone and they said something about over ride but she herself could not explain to us whats happening and seemed more confused than what we were! WHY DO YOU HAVE CONFUSED PEOPLE THAT DONT KNOW THE SYSTEM WORK WITH CLIENTS? IF IT WAS A SYSTEM ERROR, WHY ARE WE PENALISED FOR IT???WHY WAS IT NOT FIXED????? I HAD TO TELL HER TO ESCALATE IT TO CREDIT AND ASK THE RELEVANT QUESTIONS......SURELY SHE SHOULD KNOW BETTER????? WHY WAS THE PRELIM DONE AND SHE CONFIRMED THAT ALL WE HAVE TO DO IS BRING THE PRNTED DOCUMENTS?????? I feel that Priscilla should NOT be dealing with clients... our application should be corrected and the loan granted as we did NOTHING wrong...</p>