No customer loyalty

On 24 October 2025, I accidentally sent R4,010 (my salary) to the wrong TymeBank account (***) via immediate payment from my Capitec account.

TymeBank has confirmed they can reverse or allocate the funds if Capitec contacts them directly to chase the payment. But Capitec refuses to do so.

I’ve been to three different branches and called several times, but the agents either end the calls or say they can’t help. I have already submitted my affidavit, police case number, and proof of payment.

This is my entire salary ,please treat this matter as urgent and contact TymeBank immediately to recover my funds.

Kind regards, Nomsa Mayeza ***