NO CUSTOMER CARE SERVICE

I'd like to express my disgust and dissapontment as a consumer/banking client of capitec. On the 31 May @ 20:00pm, I made an external but immediate payment of the amount of R560 into my nedbank current account. To date, it is not reflecting, but I've been charged the necessary fees.

I've also visited the capitec secunda branch, where employees were not very helpful to sort this query/matter out. Today, I visited another branch and received an incident case number. Apparently on capitec side, it reflects me making a payshap transaction, which is not true. As I sent them proof of the type of transaction made from my app, dated 31 May.

To this hour, I have no feedback of where or what has happened to money. I am now on the verge of seeking legal advise. Because if we can't trust our bank with our money, who can we can we trust?