No customer care.

So have a access facility with Capitec bank. I did not have an income for a period of 3 months and arrangements were made to increase my installment once I've secured a job again. I was informed that due to the increase of installment, my account won't be in arrears but to my surprise, my account is in the red and they keep sending me messages that my account is in arrears. I've been sending them emails but they just ignore those emails. I tried calling them but they never answered and eventually my airtime ran out. I've been trying by all means to make contact with them but to no avail, the lady, Dunyiswa, I managed to chat with via their Whatsapp platform, was very rude and told me in no uncertain words that the whatsapp platform is not a "Collections platform" and when I asked her if it would be possible for her to ask them to call me, she then told me they do not arrange calls. Now I've opened myself a Standard bank account because this isn't the first time I had to deal with Capitec's incompetence. Even my cell number that I've been using for years have been suspended for reasons unknown to me. Hopefully their "automated response" will be able to negotiate the repayment of these loans because they don't have people to talk to. I have a good mind of not paying these loans anymore because my credit record has already been negatively affected.