NO customer care

<p>i have a Loan with capitec, and i asked for a reduced payment due to decrease of salary at work. the consultant i was speking to advised that the system cant allow me to do a 12 months arrangement, yet they can arrange for a temporary 3 months reduction, then after 3 months i can call again to make an arrangement. then when i called on monday 17/07/17 i was then told i cant be able to make an arrangement since the first consultant that helped me set the wrong arrangement on the system and that cant be rectified at all. i have sent an email to the complaint management office, and 2 days later i havent got any response from them.</p> <p>how does a consultant set up a permanent amount without even telling me to hear if i agree to that, in the first place the reason why i asked for a reduction is because i cant afford the higher amount. </p> <p>i think the best is to change my bank account since i get paid on capitec, then i can pay via EFT whatever the amount i can afford because now they going to debit me what i cant afford. </p>