No cooperation

The experience i have had up to now is very very disturbing After numerious calls regarding my complaint i have been told again it takes 7 to 14 working days to resolve and all of a sudden this morning i am told it can even takes longer i am very dissatisfied with the outcome so far because they dont even bother to keep one updated. i am using my airtime to phone them the whole time and in the meantime i am sitting red faced. at this stage i think i must take the matter to the Bank Ombudsman and complain about their incompentacy