1 reviews | Active since Feb 2017

17 Feb 2017, 17:41

No contingency for fai*****

<p>Capitec system is down. They have absolutely no fai***** for systems going down. On Friday, 17 Feb their systems are down with NO access to funds at all. Car parked in parkade you get told you must wait till 8pm when the systems are up. Where are the Directors? Probably at home. This is ******* not to have fai***** on primary systems</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply20 Feb 2017, 08:52
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Randall Ramsden will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management

Capitec Bank