No contact and no answer after a promised callback

After being promised I would be called back within an hour yesterday morning at 10am I have wasted R60 (R30x2) of airtime trying to get through to you foreign exchange department for a very high priority issue. <br> <br> No-one seems to be manning the phone line - how else can one hold for 40 mins - twice!<br> <br> And no I'm not happy for someone to contact me in 2-3 days. This needs to be resolved today.