No consultant in sight

I went to Capitec bank on the 4th of March 2015 in Park Meadows, just to do a transfer from my account to another bank. It was roughly 16:30. When I got there, there was a lady that greeted me, the one who issued that slip reflecting what number you are. There was absolutely no queu, I was actually the only person at the bank. I sat for about 15 minutes or so and asked another lady, who I later saw her name was Tumi if I she is going to help me, and she said i must take a seat someone will assist me, but I understood coz I could see she was really busy with something. There were 2 ladies (except the one at the door) and one gentleman, who despite me being in the bank took off and went to God knows where without even a word of they coming back. My annoyance with this branch is that, except for Tumi, there was ABSOLUTELY no other consultant in sight, none, imagine waiting at the bank for almost 30 minutes because there is noone to help you. Tumi (bless her heart) after finishing what she was doing helped me, I do not understand why there were no consultants. This is unacceptable and just plain negligence and bad customer service, please sort it out