No Concern for customers

<p>Good Day,</p> <p> </p> <p>So here is my story, I am recently married and my surname had changed, I was yet to go into the bank to change all of my details and it so happend that I was retrenched from my job just before I had the chance to change my details.</p> <p> </p> <p>My issue is that I require a bank statement so I can get my unemployment fund paid out as I have now been unemployed for 3 months and have had no joy with capitec bank. I have been a loyal client of capitec for a number of years now, I have even had a personal loan with capitec which I have already paid of.</p> <p> </p> <p>I am disgusted at the way I have been treated by capitec bank Just to get a bank statement. It has been extremely difficult for me these past few months as I have a 1 year old baby and also need to look after him. It is really dissapointing to know that the people we trust to look after our money can be so difficult at a time when we, the clients need them the most. I have been extremly stressed out as I have been counting on my unemploymemnt payout as I need to carry on running my home and my sure my sone is taken care of.</p> <p> </p> <p>It seems as if capitec bank has no concern for the well being of there clients, As lonfg as they get there monthly bank charges they dont care about anything else. I am extremey dissapointed in this bank as they promised me the world and the best service when I was approached by the bank to move my account over to them about 4 years ago. All I asked for was a bank statement which belongs to me as it is my account and my money in the account but capitec refused to assist me and has prevented me from putting food on my table and taking care my son.</p> <p> </p> <p> </p> <p>NB: I am using my husbands account for this Post.</p> <p> </p> <p>Regards</p> <p>Suraya</p>