1 reviews | Active since Apr 2017

05 Jun 2017, 10:05

No compassion from customer care, none flexible banking

<p>unwilling to assist with lowered interest rate or a reduced settlement amount, get pushed from pillar to post, im a young indevidual trying to clear unwanted debt i was forced to abtain years back, not impressed, theres no customer care only people shoving the fine print in my face, i hear the following phraze over and over, "when you signed the contract you agreed to this and that", and i did but my cost of living was a lot less at the time things change and the bank should reward good payers but they dont! i feel like saying **** it switching banks and no longer paying my debt </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Jun 2017, 12:12
Official

I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank