DB
Desiree B
1 reviews | Active since Jun 2020
08 Sept 2020, 12:14
NO COMPASSION
My complaint was reviewed by Capitec complaint manager.However it was a waste of time and energy. I am currently NOT getting any income,but the still want you to commit to a payment. The insurance on my account only app**** if I was retrenched. So why am I paying insurance when this is NOT explained properly when you are self employered. Pay back that insurance you took for YEARS back into my creditcard account. Now you are handle over for payment NO COMPASSION.
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Replies (3)
Capitec Bank's replyOfficial
08 Sept 2020, 12:31I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply08 Sept 2020, 12:31
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
13 Sept 2020, 12:17Good day Mrs Burch
We have closed the matter since we have not received any response from you. Kind regardsComplaint ManagementCapitec Bank
We have closed the matter since we have not received any response from you. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply13 Sept 2020, 12:17
Official
Good day Mrs Burch
We have closed the matter since we have not received any response from you. Kind regardsComplaint ManagementCapitec Bank
We have closed the matter since we have not received any response from you. Kind regardsComplaint ManagementCapitec Bank
DB
Desiree B's updateReviewer Update
16 Sept 2020, 09:43You have closed this matter,but handed me over to debt collections.Viwe complaints manager cannot do anything constructive having explained my situation to him and 3 people from your call centre. If there is NO money coming into the account how can one commit to a payment. Which you clearly do not comprehend, altho Viwe keeps apologising and saying he understand. This pandemic has hit a lot of people hard financially, but the banks dont care.
DB
Desiree B's update16 Sept 2020, 09:43
Reviewer Update
You have closed this matter,but handed me over to debt collections.Viwe complaints manager cannot do anything constructive having explained my situation to him and 3 people from your call centre. If there is NO money coming into the account how can one commit to a payment. Which you clearly do not comprehend, altho Viwe keeps apologising and saying he understand. This pandemic has hit a lot of people hard financially, but the banks dont care.